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Delivery Information

We offer free tracked UK standard delivery on orders over £50. 

Standard UK delivery and Next Business Day UK delivery rates are calculated at checkout and offers a number of courier options for maximum convenience to you.

International shipping rates depend on items, shipment weight and destination. Shipping costs are calculated at checkout.

Estimated delivery times are shown during checkout and reflect your chosen delivery method. More Details

Returns Information

If you change your mind, it doesn’t fit, or you become inflicted with buyer’s regret - that's OK!

Mike's Dive Store offer an extended returns policy of 60 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back, and we will either exchange it or offer a full refund less any postage costs. Too easy!

Please note that there are some special order items on our website that will be subject to a 20% re-stocking fee, but we will let you know about these items before we 'special order' them so that you are aware of this. If this is the case we can always help with correct sizing so that we minimise the risk of return. More Details

Returning To Chiswick Store

We want to make your shopping experience as seamless and enjoyable as possible, even when it comes to returns. That’s why we offer hassle-free returns at our Chiswick store. But there’s more—when you visit to make a return, you can also pre-order items to be available for collection. This means we’ll have a range of sizes ready for you to try on, ensuring you find the perfect fit before leaving the store.

Shop with Confidence, Wherever You Are
To make things even easier, we offer complimentary video consultations with our expert team. Whether it’s before or after your purchase, our specialists can guide you through sizing, fit, and styling—all from the comfort of your home. It’s like having your own personal VIP shopping experience, tailored just for you.

From returns to reorders, we’re here to help you find exactly what you need with zero stress.

Book Video Consultation: Book Now

Need Help?
Our expert diving team is here to assist with your order, sizing, or product selection. We're divers ourselves, ready to support you!

Chat Hours:
Monday - Friday: 09:00 AM - 05:50 PM GMT

Prefer a call back? Just request it through the chat bubble!

Store Location
Mike's Dive Store
113 Power Rd, Chiswick, West London, W4 5PY
Local: (020) 8994 6006

Store Hours
Mon - Fri: 10 AM - 6 PM
Sat: 10 AM - 5 PM
Sun: Closed
Bank Holidays: Store & Warehouse Closed (no dispatch)

Online Video Consultations
Unable to visit us? Book a live video consultation for tailored advice on equipment, fitting, or specialized gear. Get expert guidance from our team, face-to-face. Book Now

For more answers, visit our FAQs.

Showroom Christmas & New Year Opening Times

Visit us at Mike’s Dive Store, 113 Power Rd, Chiswick, West London, W4 5PY, this holiday season to complete your festive shopping or pick up your online order!

Enjoy the season and visit us when it suits you! 🎅

Customer Service / Online Chat:
Our customer service team will be unavailable during the same holiday period as our showroom. However, our website will remain open 24/7 for your online orders.

Christmas & New Year Dispatch Schedule

To ensure your orders arrive on time, please take note of the following delivery deadlines and dispatch information:

Last-Minute Orders:

• We’ll dispatch next-day deliveries on Monday, 23rd December, but due to carrier delays, we recommend placing your order earlier to avoid disappointment! 🎁
• If you need a backup plan, visit our Chiswick store, open until 4 PM on Christmas Eve, or grab a Mike’s Dive Store Gift Card—the ultimate last-minute lifesaver!

Orders After 23rd December:

Orders placed after 23rd December will be processed and dispatched on 27th December 2024.

Holiday Courier & Dispatch Hours

Thank you for choosing Mike’s Dive Store – we wish you a wonderful Christmas and a Happy New Year! 🎅