Cookie Policy
WHAT ARE COOKIES?
Like most websites, our websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. They allow us to remember whether you are logged in to the site and what items you had in your shopping basket. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
PRIVACY POLICY
WE CAPTURE INFORMATION ABOUT YOU IN ORDER TO IMPROVE YOUR EXPERIENCE.
To help us give you more of what you love, we capture information about you in order to improve your experience of our online store and services we provide.
We are Mikes Waterfront Warehouse Ltd trading as Mike's Dive Store, 113 Power Road, Chiswick, West London, W4 5PY, United Kingdom and we are a Data Controller.
This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.
This notice applies however you provide personal information to us, whether you go online to our websites, contact us via social media, visit our events and stores , enter competitions, engage in research activities or whether you telephone, email, write to or text us.
PAYMENT SECURITY
WHAT IS A PRE-AUTHORISATION ON A CREDIT CARD?
When an order is placed with us through our Online Store, an immediate credit card pre-authorisation occurs. Let's start by clarifying exactly what a pre-authorisation (commonly referred to as a "pre-auth") is.
A credit card pre-authorisation is much like any other charge to a credit card, except instead of actually debiting funds from the cardholder a temporary "hold" is put on the funds that lasts for 5 days. At a technical level, the actual duration of the hold depends on the merchant classification code (MCC code).
Once a credit card has been pre-authorised the cardholder cannot go and spend this money anywhere else. However, at the same time the charge doesn't actually show up on the cardholder's credit card statement. (Although, if you call the card issuer, they will confirm that a pre-authorisation is holding funds on the cardholders account).
The merchant (us) must go in and "capture" the funds within the set period dictated by your bank. If not, the pre-authorisation will expire and the funds will be released by the card issuing bank back to the cardholder.